Return & Refund Policy
Effective Date: October 28, 2026
At ShapeDegree, we take pride in providing premium-quality shapewear designed to help you look and feel your best. Due to the intimate nature of our products, we have established the following Return & Refund Policy to protect the health and safety of all our customers.
By placing an order on www.shapedegree.com, you agree to the terms outlined below.
30-Day Return Policy
We accept returns of eligible items within 30 days of delivery. The 30-day period begins on the date you receive your order. To request a return, you must contact us within this 30-day period.
To be eligible for a return, the item must:
- Be unworn and unwashed.
- Be in resalable condition.
- Have all applicable hygiene seals and tags intact.
- Include its original packaging, where applicable.
- Be accompanied by proof of purchase or your order number.
You may inspect your item when it arrives, provided you do not wear it.
Items that have been worn, washed, damaged through use, or are otherwise unsuitable for resale may not be eligible for return, subject to applicable law.
Hygiene Policy
For health and hygiene reasons, shapewear and intimate garments that have been worn or washed, or whose hygiene seals or tags have been removed, cannot be returned, unless the item is defective or you received the wrong product, subject to applicable law.
To ensure every customer receives a brand-new garment, we cannot accept items showing signs of wear, including but not limited to:
- Makeup or deodorant stains
- Perfume or fragrance
- Pet hair or lint
- Odors
- Stretching or damage
- Missing tags or protective packaging
We appreciate your understanding, as this policy helps us maintain the highest quality and hygiene standards.
Sale and Promotional Items
Items purchased on sale or as part of a promotion, including Black Friday, Cyber Monday, and other promotional events, remain eligible for return under the same conditions described in this policy.
Among sale and promotional purchases, only items clearly marked Final Sale at the time of purchase are excluded from returns for a change of mind or preference, subject to applicable law.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please email info@shapedegree.com with:
- Your order number
- A description of the issue
We may ask you to provide photographs of the item and its packaging.
Depending on the circumstances, we may offer an exchange, replacement, refund, or another appropriate remedy, subject to applicable law. ShapeDegree will pay reasonable return shipping costs for items that are defective, incorrect, or incorrectly supplied. Please contact us before returning any such item.
Refunds
All returns must follow the return instructions provided by ShapeDegree. Submitting a return request does not automatically guarantee a refund.
Once your return has been received and inspected, we will notify you by email of the outcome.
If your refund is approved, it will be issued to your original payment method where possible.
Please allow 5–10 business days for your bank or payment provider to process the refund after it has been issued.
Original shipping charges (if any) are non-refundable unless the return is the result of our error.
Non-Returnable Items
The following items are not eligible for return or refund for a change of mind or preference, subject to applicable law:
- Items that do not meet the return conditions described in this policy
- Items clearly marked Final Sale at the time of purchase
- Gift cards
- Complimentary (free) items
Exchanges
We currently offer exchanges only for products that are:
- Damaged
- Defective
- Incorrectly shipped
If you need an exchange for one of these reasons, please contact us before returning your item.
Order Cancellations
Orders may be canceled only if they have not yet been processed for shipment.
Once an order has been processed or shipped, it cannot be canceled. If your order qualifies under this policy, you may request a return after delivery.
Return Shipping
To request a return, email info@shapedegree.com with your order number. You must receive return instructions from ShapeDegree before shipping any return. After reviewing your request, we will provide the appropriate instructions.
Do not ship or send any item to any address without prior instructions from ShapeDegree. Returns sent without our prior instructions may not be received or processed correctly.
Customers are responsible for return shipping costs for ordinary eligible returns. ShapeDegree will pay reasonable return shipping costs for items that are defective, incorrect, or incorrectly supplied. Please contact us before returning these items.
We recommend using a trackable shipping service, as ShapeDegree is not responsible for returned packages that are lost or damaged during transit.
Chargebacks
If you experience any issue with your order, we encourage you to contact our Customer Support team before initiating a chargeback with your payment provider. Most issues can be resolved quickly through our support team.
Changes to This Policy
We reserve the right to update or modify this Return & Refund Policy at any time. Any changes will become effective immediately upon being posted on this page.
Contact Us
If you have any questions regarding this policy or need assistance with a return, please contact us:
ShapeDegree Customer Support
Email: info@shapedegree.com
ShapeDegree is operated by Boisletat.
867 Boylston Street, Floor 5
Boston, MA 02116
United States
Email: info@shapedegree.com
Phone: +1.617.792.9582
We appreciate your trust in ShapeDegree and are committed to providing exceptional products and customer service.
